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BuildCresco

Core solutions

Systems that communicate, process information and act.

Most engagements combine several of these. The starting point is always the process, not the tool.

AI Agents

Agents that don't just answer. They act.

AI agents that can communicate, reason and perform business actions across the channels your customers already use.

An agent is not a chatbot with a nicer font. It holds a conversation, decides what the person actually needs, reads and writes in your real systems, and knows when to stop and hand the conversation to a human.

Channels

  • Phone
  • WhatsApp
  • SMS
  • Email
  • Web

Capabilities

  • Answer questions
  • Qualify leads
  • Schedule appointments
  • Retrieve information
  • Update systems
  • Trigger workflows
  • Escalate to humans
  • Perform follow-up
  1. 01Message
  2. 02Intent
  3. 03Systems
  4. 04Action
  5. 05Handoff

Document Intelligence

Process thousands of documents without thousands of hours of manual review.

Turn PDFs, scans, forms, contracts and records into structured data your systems can use.

Most companies already have the information they need. It is sitting inside documents that only a person can read. We build the pipeline that reads them, checks the result and puts it where it belongs.

Channels

  • PDFs
  • Scanned documents
  • Forms
  • Contracts
  • Records
  • Invoices
  • Case documents
  • Structured and unstructured files

Capabilities

  • OCR
  • Information extraction
  • Classification
  • Validation
  • Summarization
  • Structured output
  • CRM and database updates
  • Workflow triggering
  1. 01Documents
  2. 02OCR
  3. 03AI extraction
  4. 04Validation
  5. 05Structured data
  6. 06CRM / API

Email Intelligence

Turn your inbox into a workflow.

Classification, extraction, routing and response for the mailboxes your operation runs on.

A shared inbox is a queue that nobody manages. We give it rules, memory and a connection to the rest of your systems, so mail becomes work that is already assigned.

Channels

  • Shared inboxes
  • Support
  • Sales
  • Operations
  • Intake

Capabilities

  • Inbox monitoring
  • Classification
  • Data extraction
  • Routing
  • Suggested responses
  • Automatic responses where appropriate
  • CRM updates
  • Follow-ups
  • Task creation
  1. 01Email
  2. 02Intent
  3. 03Extraction
  4. 04Routing
  5. 05CRM
  6. 06Action

Voice & Communications

Every call answered, in context, on the first ring.

AI phone agents and outbound communication workflows — one channel inside a larger automation platform.

Voice is where most operations lose revenue quietly: the call nobody picked up. We build inbound and outbound voice workflows that connect to the same systems as the rest of your automation.

Channels

  • Inbound calls
  • Outbound calls
  • SMS
  • WhatsApp

Capabilities

  • AI phone agents
  • Inbound call handling
  • Outbound workflows
  • Appointment scheduling
  • Lead qualification
  • Call routing
  • Customer support
  • Confirmations
  • Follow-up
  1. 01Call
  2. 02Agent
  3. 03Systems
  4. 04Booking
  5. 05Confirmation

Custom Automation

Have a process nobody has automated yet? Good.

Show us the repetitive process. We map it, identify what should be automated and build the system around your existing operation.

This is most of what we do. Off-the-shelf tools automate the processes that are the same everywhere. The expensive ones are the processes that are specific to your business, and those have to be built.

Channels

  • Your systems
  • Your data
  • Your process

Capabilities

  • Process mapping
  • Systems integration
  • API and webhook development
  • Workflow orchestration
  • Human-in-the-loop checkpoints
  • Monitoring and alerting
  1. 01Your process
  2. 02Map
  3. 03Build
  4. 04Deploy
  5. 05Measure

Start a conversation

What would you automate if you could?

Describe the process. We will tell you whether it is worth automating, and what it would take.

You'll be able to attach screenshots or sample documents once we reply.

Please do not include confidential information, personal data about other people, or health, financial or identity documents in this form.